HOW IS YOUR APPAREL MADE?
SALIX uses a reputable production company in California, USA, to print our original designs. Items are printed on demand, which allows us to avoid printing up a bunch of stock. This helps keep our costs down so we can offer good quality apparel at reasonable prices.
Our shirts are printed using Direct-To-Garment printing technology using inks that are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable!
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
It takes about 2-7 days to create your apparel. Shipping times are added onto that. 97.66% of orders are shipped within 5 business days. More than a half are shipped within 3 business days or less.
The same company that prints our shirts ships them out as well. Not having to be sent to a middle-person means they can get to you even sooner.
USA: 3-5 business days via USPS
Canada: 5-10 business days
Worldwide: 10-20 business days
So, in short, you’re looking at 5-12 business days in the USA, 7-17 business days in Canada, and 12-27 business days in the rest of the world.
HOW MUCH DOES YOUR SHIPPING COST?
Here’s a rough guideline, though it may vary if you order several different types of items.
$5 for the first t-shirt and $.75 for each additional one
$8 for the first sweatshirt and $2 for each additional one
$8 for the first t-shirt and $1 for each additional one
$10 for the first sweatshirt and $2 for each additional one
$10 for the first t-shirt and $1 for each additional one
$11 for the first sweatshirt and $2 for each additional one
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
We want to make sure you’re happy with your purchase. We try to provide ample information on the products, designs, and sizes offered in our store so you know what you’re getting. We cannot offer refunds or exchanges for buyer’s remorse or your mistakes in ordering. Please double-check your order before completing.
If an item arrives to you damaged/misprinted/defective, please CONTACT US within 10 days of when it was delivered. We may ask for a photo of the item. Apparel with these problems will be replaced.
HOW DO I CARE FOR MY APPAREL?
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
DISCLAIMER ABOUT DIRECT-TO-GARMENT PRINTING:
You may notice some discoloration or off white residue on your apparel. Do not worry! This is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains and will wash off after the first wash cycle.
WHAT FORMS OF PAYMENT ARE ACCEPTED?
We accept Paypal and credit cards through Paypal even if you don’t have an account.
Your information is used for your order. That’s it. Nothing more.
HOW CAN I CONTACT YOU?
You can use our contact form HERE.